Our Policies

Because we want your time at our salon to be a relaxing and soothing experience from the inside out, we have put together some simple guidelines to help us do this better.

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• Please arrive at least 15 minutes prior to your appointment.

• Gift cards are redeemable only when presented at the time of service.

• Cancellations or no-shows with less than 24-hours notice will be charged at full value.

• As a courtesy to our spa guests, please do not bring children.

• Please turn off cell phones and pagers upon entering the salon.

• We provide spa guests a locker with a key to store belongings. However, we are not responsible for lost or stolen items and we encourage you to leave your valuables at home.

• Prices are subject to change.

• Gift cards are non-refundable or redeemable for cash.

• We accept MasterCard, VISA, American Express and Discover.

• 18% gratuity added for parties of four or more.

• Retail Policy: No refunds, exchanges only within 14 days with receipt.

• Please notify us with any issues within 5 days of any performed service(s).

• We do not guarantee the longevity of color services performed by our technicians without the use of suggested professional products at home.